New guidelines to help elderly customers use banking services
發佈日期: 2026-01-21 21:10
TVB News
The banking industry will implement guidelines to strengthen support for the elderly and customers with impairment in using relevant services.
The Guideline on Elderly-friendly Banking Services aims to establish standards in support of the government's efforts to promote the silver economy.
The other purpose is to enhance elderly customers' financial literacy and digital adoption through increased financial education.
